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Refund, Exchange & Delivery Policy

1. Refund Policy

 

At Monali's Dance Studio, we take pride in providing high-quality dancewear and merchandise. We want you to love your dancewear! Please review our policy carefully before purchasing.

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  • No refunds will be provided once the purchase is completed.

  • Refunds will only be considered in case of:

  • Defective or damaged items received

  • Wrong item delivered

 

To request a refund (if applicable), customers must:

  • Notify us within 48 hours of delivery

  • Share clear photos/videos of the issue

  • Provide order details and proof of purchase

 

Approved refunds (if any) will be processed within 7-10 working days via the original payment (excluding original shipping fees) after the returned item is received and inspected.

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2. Exchange Policy

 

We offer exchanges under the following conditions:

  • Exchange requests must be made within 48 hours of delivery

  • Item must be:

  • Unused

  • Unwashed

  • In original packaging

  • With tags intact

 

Exchanges are allowed only for:

  • Size issues

  • Defective products

  • Incorrect item received

 

Note:

  • Customers are responsible for return shipping charges (unless the mistake is from our side).

  • Exchange is subject to stock availability.

  • For hygiene reasons, bodysuits, leotards, tights, undergarments, and masks are final sale unless defective.

 

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3. Delivery Policy

 

  • Orders are processed within 2-4 working days after payment confirmation.

  • Delivery timelines:

  • Local deliveries: 3-5 working days

  • Outstation deliveries: 5-8 working days

  • Delivery timelines may vary during festivals, sales, or unforeseen circumstances.

 

Shipping charges (if applicable) will be displayed at checkout.

 

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Damaged or Incorrect Items

 

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos so we can resolve it quickly.

 

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Sale Items

All sale or clearance items are final sale and not eligible for return or exchange.

 

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How to Start a Return

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Important Notes

  • Slight colour variations may occur due to lighting and screen differences.

  • By placing an order, customers agree to the above policy.

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